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Chelsea Sugar Factory Tours

Welcome to Chelsea Bay, where an unforgettable experience awaits!

Choose from two different tour options; designed to cater for different ages and interests.

Embark on the immersive Chelsea Factory Tour to witness the magic behind our beloved products or opt for the Mini Tour for a train ride around our beautiful site. We also offer group bookings tailored to ensure a memorable and enjoyable experience for all.

Join us at Chelsea Bay and let the exploration begin!

Chelsea Factory Tours

Be educated and inspired with a fully immersive tour through the Chelsea Sugar factory, where you'll learn about how sugar is made, taste our delicious syrups and see the wondrous sugar mountain

Duration: 60 Minutes

Chelsea Train on the factory tour
1. Take in the sights and sounds of the iconic Chelsea Sugar Factory while on a one hour fully guided tour
2. Travel via the wharf to see the wondrous Sugar Mountain in our raw store – where the raw sugar is first stored after it arrives by ship
3. At the Melt House we’ll show you the first stages of sugar production
4. We’ll take you back in time to show you why this beautiful site was chosen over 130 years ago and visit the Pan Station you’ll learn about the last stages of sugar production
5. Lastly, you’ll get to taste some of our delicious syrups – yum!

Mini Tours

All welcome for a 20 minute train ride around the Chelsea Sugar Factory site. 

This option is suitable for all ages and mobility.

Senior Group Bookings

Find out what we can offer for your Seniors group outing here

For Corporates, Private Groups or Tour Groups please go to the Groups & Events page for more information


Book a tour

Frequently Asked Questions

Where is Chelsea Bay? 100 Colonial Road, Birkenhead, Auckland 0626
When are the Chelsea Sugar Factory Tours? Please use the online booking calendar to see tour days and times available. During school holidays tours we run more tours. You can book and pay for everything online!
How long does the tour take? The full factory tour is one hour long. The mini tour takes 20-25 minutes.
How much does the Public Tour cost? We have a range of ticket types available from $10 to $70. Please click on Chelea Factory Tour or Mini Tours button to see all the pricing options
What is the maximum number of visitors per Tour? The maximum number is 18 people. Mini tours maximum is 19 people, babies included!
Is the public tour suitable for any age group? For health and safety reasons the minimum age is 5 years and each child under 12 years must be accompanied by an adult. Babies carried in front packs or under 5's are NOT permitted on the tour. There are 80 stairs to walk up and down through the factory, so everyone must be able to walk unaided. We have a mini tour (train ride) suitable for under 5's and those less mobile.
What does the public tour involve? You will be fully immersed walking through our working factory floor, and travel around our site on the Chelsea Bay Train. You will learn how raw sugar arrives at Chelsea and becomes the final product in our supermarkets. Learn about the history of the Chelsea site; taste test our delicious syrups and see our wondrous sugar mountain!
How accessible is the factory tour? You must be able to walk unaided. No walking sticks, wheelchairs, walkers, crutches are allowed in the factory. There is a total of 80 stairs to walk up and 80 down on the tour (maximum 33 in a row). If part of your group is unable to do the full tour then our mini tour will be perfect!
What do I wear on the factory tour? Everyone on the tour must wear long sleeved top, long pants/tights, and flat-soled, enclosed shoes. This includes schools with uniform. Basically your skin must be covered. We will provide your safety gear which includes a pink hi-vis vest, hairnet, pink helmet and safety glasses.
Can I take photos on the tour? Sorry no cameras or phones are permitted on the tour due to safety reasons. We have free lockers available for your belongings (you select a pin code to lock)

We look forward to having you here!

Chelsea Bay is located at the Chelsea Sugar Factory, 100 Colonial Road, Birkenhead, Auckland. 

For general enquiries, please contact the Chelsea Bay Host on 09 481 0744, email


Functions and Events at Chelsea Bay