Where is Chelsea Bay?
100 Colonial Road, Birkenhead, Auckland 0626
When are the Chelsea Sugar Factory Tours?
Please use the online booking calendar to see tour days and times available. During school holidays tours we run more tours. You can book and pay for everything online!
How long does the tour take?
The full factory tour is one hour long. The mini tour takes 20-25 minutes.
How much does the Public Tour cost?
We have a range of ticket types available from $10 to $70. Please click on Chelea Factory Tour or Mini Tours button to see all the pricing options
What is the maximum number of visitors per Tour?
The maximum number is 18 people. Mini tours maximum is 19 people, babies included!
Is the public tour suitable for any age group?
For health and safety reasons the minimum age is 5 years and each child under 12 years must be accompanied by an adult. Babies carried in front packs or under 5's are NOT permitted on the tour. There are 80 stairs to walk up and down through the factory, so everyone must be able to walk unaided. We have a mini tour (train ride) suitable for under 5's and those less mobile.
What does the public tour involve?
You will be fully immersed walking through our working factory floor, and travel around our site on the Chelsea Bay Train. You will learn how raw sugar arrives at Chelsea and becomes the final product in our supermarkets. Learn about the history of the Chelsea site; taste test our delicious syrups and see our wondrous sugar mountain!
How accessible is the factory tour?
You must be able to walk unaided. No walking sticks, wheelchairs, walkers, crutches are allowed in the factory. There is a total of 80 stairs to walk up and 80 down on the tour (maximum 33 in a row). If part of your group is unable to do the full tour then our mini tour will be perfect!
What do I wear on the factory tour?
Everyone on the tour must wear long sleeved top, long pants/tights, and flat-soled, enclosed shoes. This includes schools with uniform. Basically your skin must be covered. We will provide your safety gear which includes a pink hi-vis vest, hairnet, pink helmet and safety glasses.
Can I take photos on the tour?
Sorry no cameras or phones are permitted on the tour due to safety reasons. We have free lockers available for your belongings (you select a pin code to lock)
