Please use the online booking calendar to see tour days and times available. During school holidays tours will run throughout the day, on the hour. If there are no tour bookings on the day they may be cancelled, so we recommend booking online at least the day prior.

Each tour is approximately one-hour long.

Adult (16+) $25.00, Child (5-15 years) $12.50, Tertiary Student $20.00, Senior Citizen (65+) $20.00, Family Pass (2 Adults/2Children) $65.00

The maximum number is 18 people

For health and safety reasons the minimum age is 5 years and each child under 12 years must be accompanied by an adult. Babies carried in front packs or under 5's are NOT permitted on the tour. There are 80 stairs to walk up and down through the factory, so everyone must be able to walk unaided. We have a mini tour (train ride) suitable for under 5's and those less mobile.

You will be fully immersed walking through our working factory floor, and travel around our site on the Chelsea Bay Train. You will learn how raw sugar arrives at Chelsea and becomes the final product in our supermarkets. Learn about the history of the Chelsea site; taste test our delicious syrups and see our wondrous sugar mountain!

You must be able to walk unaided. No walking sticks, wheelchairs, walkers, crutches are allowed in the factory. There is a total of 80 stairs to walk up and 80 down on the tour (maximum 33 in a row). If part of your group is unable to do the full tour then our mini tour will be perfect!

Everyone on the tour must wear long sleeved top, long pants/tights, and flat-soled, enclosed shoes. This includes schools with uniform. Basically your skin must be covered. We will provide your safety gear which includes a pink hi-vis vest, hairnet, pink helmet and safety glasses.

Sorry no cameras or phones are permitted on the tour due to safety reasons. We have a free selfie station available in the launch area. We also have free lockers available for your belongings (you select a pin code to lock)